FREQUENTLY ASKED QUESTIONS
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Q: REFUNDS/TRANSFERS​
A: We do not offer full refunds. Runners may receive a full race credit to any race of their choosing with a minimum 14-day notice. Race credits cannot be transferred for notices less than 14 days. Receive your credit by canceling your registration. To cancel, log into Ultrasignup > Registration History and select “Edit” to cancel your race. Your credit needs to be used within one year. If you need an extended time to use your credit due to medical reasons (including pregnancy) or military deployments, please reach out beforehand.​​​​​
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Q: CHANGE DISTANCE
A: If you are registered for an event on UltraSignup and want to change your distance, go to your email confirmation and click on "Edit Order." You can also log into your Ultrasignup account > Registration History and select "Edit" for your race. For any other registration platform such as RunSignup or Movemint please email Carley@texasoutlawrunning.com and she will switch it for you.
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Q: SHIP ME SOMETHING
A: Please note, Texas Outlaw Running Company does not ship out anything from the event including medals, shirts, etc.
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Q: EVENT DETAILS
A: Click HERE and find your event. There you can click "RACE INFO" for more race information. ​
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Q: RACE DAY REGISTRATION
A: We do not offer race day registration at our events. Please sign up a few days, weeks, or even months from the event online. ​
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Q: VOLUNTEER
A: If you would like to volunteer and earn some race credits and swag click HERE and let us know which event you'd like to support!
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Q: DISCOUNTS
A: We off discounts to military, first responders, POSSE members, & ELITE members. Email Carley @texasoutlawrunning.com with proof of your service and she will get you the discount code!
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Q: PHOTOS & RESULTS
A: Photos will be sent out within 5-7 days after the event. Results will be posted on our website within 2-3 after the event. If there's an error on your results, please let us know and we will adjust it to the best of our ability.
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Q: CAN I WALK & CUT OFF TIMES
A: You CAN walk! We're lenient on cutoff times.
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